Our official contact details
- Email: booking@dastelsafaris.com. Our team only uses email addresses ending in @dastelsafaris.com.
- Phone and WhatsApp: +255 724 211 714
- Website: this site, including our contact form
Look closely at sender addresses. Fraudulent messages often use a name that looks similar, with an extra letter, a different ending or a free email service.
How we ask you to pay
We send payment instructions with an invoice that shows your name, your booking reference and the amount due. Payments should always be made to Dastel Tour and Safaris. If you are asked to pay an account held in a different or personal name, stop and call us before paying.
If bank details appear to change
Treat any message saying that our bank details have changed as suspicious until you have confirmed it by calling us on +255 724 211 714. Do not use a phone number given in the suspicious message itself. Be especially careful with messages that create urgency, such as a "final reminder" or a threat to cancel your booking today.
Card payments
When you pay by card, use only the secure payment link we send you, and check that the page address begins with https. Never send your full card number, CVV code, PIN or one-time passcode by email, WhatsApp, text message or social media. Our team will never ask you for a one-time passcode.
Protect your own accounts
- Use a strong, unique password for the email account you use for travel bookings.
- Turn on two-step verification for your email and banking apps.
- Be cautious about opening attachments or links you were not expecting.
- Keep copies of your quotation, invoice and payment receipts.
Fake websites, profiles and offers
Be wary of social media accounts, adverts or websites that use our name but offer prices that look too good to be true or ask you to pay through unusual methods. If in doubt, contact us through the details on this page to confirm that an offer is genuine.
If you think you have been targeted
Contact your bank or card provider immediately. They may be able to stop or recover the payment. Then let us know at booking@dastelsafaris.com or on WhatsApp, forwarding the suspicious message, so we can warn other travellers and help you protect your booking.
How we look after your information
We only ask for the information needed to arrange your journey and keep it securely. Read our Privacy Policy to find out more.
Questions about this policy?
Talk to a real person on our team.
Email booking@dastelsafaris.com or call +255 724 211 714. We will explain anything that is unclear before you book.
