Data Deletion Policy

What you can ask us to delete

• Enquiry details and the travel ideas you shared with us
• Your contact details and communication history
• Marketing preferences and newsletter subscriptions
• Traveller details from past journeys, where we are not required to keep them
• Website analytics linked to your browser's visitor ID

How to make a request

Email booking@dastelsafaris.com with the subject line "Data deletion request", or contact us through our contact form or WhatsApp on +255 724 211 714. Please include:

• Your full name
• The email address and phone number you used with us
• Your booking reference, if you travelled or booked with us
• What you would like deleted, or "everything" if you prefer

Confirming your identity

To protect you, we confirm that a request comes from the person the information belongs to before we delete anything. Usually this simply means replying from the email address or phone number we already hold.

What happens next

1. We acknowledge your request and confirm your identity.
2. We search our email, booking records and website systems for your information.
3. We delete it, or anonymise it where deletion is not technically possible.
4. Where appropriate, we ask partners we shared it with to delete it too.
5. We confirm in writing what has been deleted and anything we must keep.

We aim to complete requests as quickly as reasonably possible, and always within any time limit set by law.

Information we may need to keep

Some records must be kept even after a deletion request, for example invoices and payment records needed for accounting and tax, contracts for completed journeys, records needed to deal with a legal claim or safety incident, and information needed to prevent fraud. We keep these securely, use them only for that purpose and delete them when they are no longer required.

If you have an upcoming journey

We need traveller details to hold permits, flights and accommodation. If you ask us to delete them before you travel, we may not be able to operate your booking. We will explain the effect on your journey before we act on the request.

Information held by others

Lodges, airlines and park authorities that received your details for your journey hold them under their own policies. Information you share through Google, WhatsApp or social media is also controlled by those services. We can tell you who received your information so you can contact them directly.

Clearing website data yourself

You can remove cookies and browser storage set by our website at any time in your browser settings. Our Cookie Policy explains what they are. For more about your rights, read our Privacy Policy.